1. General
1.1 Definitions
In these Terms & Conditions, the following definitions are used in both singular and plural.
1.1.1 General Conditions: the present Terms & Conditions, regardless of the form in which they are made known (on paper or electronically).
1.1.2 FourteenRockets/TwelveTrains: the trade names of ElevenCars, having its registered office in Amsterdam and its place of business at Prinsengracht 439 G, 1016 HM Amsterdam, The Netherlands (Chamber of Commerce number 27188984) under which Services are provided.
1.1.3 Customer and/or Principal: the natural person or legal entity of legal age with whom TwelveTrains has concluded an agreement and/or for whose benefit the legal act is/will be performed, on the basis of which TwelveTrains provides Services to this party.
1.1.4 Services: all work and other activities that are the object of any offer, quotation, agreement or other legal act in the relationship between TwelveTrains and Customer. In particular, the ‘real-time’ requesting of domain names, including but not limited to ‘.eu’ domain names and the requesting of a hosting package for a website.
1.2 Applicability
1.2.1 These General Terms and Conditions apply to and form part of all offers, quotations, agreements and other legal acts, regardless of whether they are made orally, in writing, electronically or in any other form, concerning delivery by FourteenRockets/TwelveTrains of Services to or for the benefit of Customer.
1.2.2 These General Terms and Conditions also apply to Services for which FourteenRockets/TwelveTrains has wholly or partly obtained services from third parties and, whether or not processed, delivers them to Customer, as well as to Services which are delivered to Customer by a third party in execution of the offer, quotation, agreement or other legal act by order of TwelveTrains.
1.2.3 Deviations from these General Terms and Conditions are only valid if explicitly agreed upon in writing by FourteenRockets/TwelveTrains and Customer in advance.
1.2.4 The applicability of General Terms and Conditions of Customer is expressly rejected.
1.2.5 If and insofar as any provision of these General Terms and Conditions is null and void, voidable or destroyed, the other provisions of these General Terms and Conditions will remain in full force. FourteenRockets/TwelveTrains and Customer will then consult with each other about a new provision to replace the void/annulled provision, taking into account the meaning of the void/annulled provision as much as possible.
1.2.6 FourteenRockets/TwelveTrains is authorised to amend these General Terms and Conditions at all times. Amendments also apply with respect to already concluded Agreements with due observance of a term of 30 days after written notification of the amendment.
2. Offers, payment terms and notice periods
2.1 Quotations and formation of agreement
2.1.1 Quotations are without obligation and are valid for 30 days. Quotations and completion dates are indicative and may undergo changes due to an unforeseen change in the work. Prices quoted are exclusive of VAT, and expressly do not automatically apply to future assignments.
2.1.2 Assignments must be confirmed by the Principal to TwelveTrains in writing, by post or by e-mail. If the Principal has previously agreed verbally or by telephone that TwelveTrains will start executing the assignment, the contents of the offer will be considered agreed. Further oral agreements and stipulations shall bind TwelveTrains only after they have been confirmed by the Principal in writing.
2.1.3 TwelveTrains reserves the right to charge the costs for a complex or lengthy orientation and quotation process, even if no assignment results from this.
2.2 Modifications, additions to the assignment
2.2.1 If an assignment is significantly changed after the assignment confirmation has been issued, it is an additional assignment. A separate fee agreement will be made about this additional assignment at the client’s request. Without a supplementary offer, the conditions set out in the original agreement apply, with the understanding that additional hours and additional work will be carried out at TwelveTrains’ standard rate.
2.2.2 If the assignment consists of a draft or a text, three simple revisions after consultation with the client are included in the quoted price. Major revision, more than three revisions or changes to the original assignment are not included in the quoted or agreed price and will be charged separately.
2.2.3 Additional work resulting from the delivery of faulty or unclear materials (such as files, photos, data carriers, sketches and texts) by the client or its subcontractors, will be invoiced in accordance with TwelveTrains’ standard or contractual rate.
2.3 Delivery
2.3.1 If due to changed circumstances at the Principal’s side, the assignment is changed, postponed or withdrawn, TwelveTrains is not obliged to deliver designs, texts, files or other services/products that are not yet ready to Principal. However, Principal shall pay the invoice(s) for the work done until then.
2.4 Payment FourteenRockets/TwelveTrains WordPress subscription and start-up costs
2.4.1 Building or moving your website will start as soon as you have paid 50% of the one-off fee or according to our quote. The subscription starts from the 1st of the following month. The rest of the one-time fee is payable as soon as your new or relocated website is ready to be filled with content by you, i.e. when the website is technically delivered.
2.4.2 All FourteenRockets/TwelveTrains WordPress subscriptions and add-on modules can be paid per month or per year. If you pay per year, you get 1 month free.
2.5 Payment FourteenRockets/TwelveTrains hosting and domain names
2.5.1 FourteenRockets/TwelveTrains hosting accounts and domain names are paid in advance per year. Your hosting account is active from the date of order.
2.5.2 Most domain names are active within 3-5 working days of ordering or transferring. For special domain name existences, the registration or transfer process may take longer. As soon as the registration or transfer is complete, you will be notified by e-mail.
2.6 Payment of graphic design deliverables
2.6.1 Work specified in the quotation will be started once the client has paid 50% of the total quotation costs. The rest of the costs will be paid after completion of the project.
2.6.2 The obligation to pay applies from the moment of delivery by FourteenRockets/TwelveTrains, regardless of the moment of publication or use by the Principal. The payment obligation also applies in case of non-use of the delivered services and products.
2.6.3 If the Principal fails to pay on time, FourteenRockets/TwelveTrains reserves the right to collect the delivered services and products and/or prevent their publication.
2.6.4 In case of a long-term project, FourteenRockets/TwelveTrains has the right to charge its fee for work performed and costs incurred for the execution of the assignment on a monthly basis.
2.7 Payment obligations and payment of invoices
2.7.1 There is a 30-day payment term on all invoices. Pay on time and avoid having your website taken offline.
2.7.2 The following rules apply if you do not pay on time:
- 2 days after the payment deadline, you will receive the first payment reminder.
- You will receive the second payment reminder 15 days after the payment deadline.
- 30 days after the payment deadline, you will receive the third payment reminder and the following will happen:
- Your website will be taken offline and/or your email will be suspended.
- A handling fee of € 9.50 will be added to the invoice.
- 40 days after the payment deadline, the following happens if you have not paid:
- The invoice will be handed over to a debt collection agency. You will have to pay all collection costs.
2.7.3 If no (full) payment is received by TwelveTrains after the expiry of these periods, the Principal will be in default and will owe interest equal to the statutory interest. All costs incurred by TwelveTrains, such as process costs and extrajudicial and judicial costs, including the costs of legal assistance, bailiffs and collection agencies, incurred in connection with late payments, shall be borne by the Principal. The extrajudicial costs are set at least 10% of the invoice amount with a minimum of € 150.00 excluding VAT.
2.7.4 The client shall not be entitled to suspend payment of invoices for work already performed.
2.8 Termination of your FourteenRockets WordPress subscription
2.8.1 Should you wish to leave us, you take your WordPress website and domain name with you at no extra cost or penalty. FourteenRockets applies a notice period of 1 month on all subscriptions. Check your My TwelveTrains account for the next expiry date of your subscription.
2.8.2 Example: If the next expiry date of your subscription is on the 23rd of a month, FourteenRockets must receive your cancellation by e-mail by the 22nd of the preceding month.
2.8.3 Be aware that it may take some time for your new web designer or hosting company to move your website. Only cancel once your website with your new web designer or hosting company is ready. This is because your website at FourteenRockets will be taken off the air 1 month after cancellation.
2.8.4 You are responsible for moving your domain name to another provider. If you do not do so on time, your domain name will expire and you will have to re-register it. Within your FourteenRockets/TwelveTrains account you can see the date on which your domain name expires (expiry date). Cancelations should be sent to hello@fourteenrockets.com.
2.8.5 Subscriptions can be cancelled per month for monthly payments and per year for annual payments. If you pay per year and cancel well before the notice period, there will be no refund of the remaining months.
2.9 Termination of FourteenRockets hosting and domain names
2.9.1 FourteenRockets applies a one-month cancellation period for hosting and domain names. Check your FourteenRockets/TwelveTrains account for the next expiry date of your domain(s).
For example, if the next expiry date of hosting or domain name is 23 October, FourteenRockets must receive your cancellation by e-mail by 22 September at the latest. Cancellations should be sent to hello@fourteenrockets.com.
NOTE: The expiry date of your domain(s) may be different from the expiry date of your subscription or hosting account.
2.9.2 After cancelling a domain, you are responsible for moving your domain to another provider. If you do not do so on time then your domain name will expire and you will have to re-register it. Within your FourteenRockets/TwelveTrains account you will see the date on which your domain name expires.
3. Domain registration
3.1 Registration Agreement
3.1.1 If you register a domain through FourteenRockets you agree to the registration agreement of our domain registrar Openprovider. The registration agreement can be read in English on the Openprovider website: Openprovider Registration Agreement
3.1.2 Domain registration is always for 1 (one) year and is automatically tacitly renewed every year. Would you like to cancel a domain? Then see article 2.9 Termination FourteenRockets hosting and domain names.
3.1.3 Around 2 months before the renewal date of your domain you will receive a warning that your domain will be soon renewed.
4. Hosting
These provisions apply to regular hosting and all FourteenRockets/TwelveTrains WordPress subscriptions.
4.1 FourteenRockets/TwelveTrains has a best-efforts obligation with regard to the availability of the server and the network, in accordance with the agreed service level. FourteenRockets/TwelveTrains is not liable if this level is not realised at any time, regardless of the cause of the failure to achieve this level.
4.2 FourteenRockets/TwelveTrains is not liable for downtime or inaccessibility of the server and the network due to Force Majeure, including but not limited to: breakdowns in the Internet or at other providers, electricity outages, attempts by third parties to cause downtime or inaccessibility of a site. DDoS attacks and maintenance work are excluded from the offered uptime guarantee.
4.3 FourteenRockets/TwelveTrains is not liable for damage as a result of cooperating with or executing an official order, including facilitating the seizure of, access to or surrender of data and Personal Data stored by Customer.
4.4 The Customer is not permitted to use the Services and/or the disk space made available for:
- a. acts and or conduct contrary to the applicable legal provisions, Netiquette or the guidelines of the Advertising Code Committee;
- b. sending unsolicited e-mail and/or posting unsolicited messages with the same content in large numbers of newsgroups on the Internet (spamming);
- c. infringing the intellectual property rights of third parties, including but not limited to infringing copyrights;
- d. publishing or distributing punishable texts and/or images or sound material, including but not limited to child pornography, racist material and discriminatory or hate speech;
- e. sexual harassment or otherwise harassing persons;
- f. crypto mining services;
- g. unauthorised intrusion into other computers or sites on the Internet or an intranet, which may or may not involve breaking any security and/or gaining access by technical intervention using false signals or a false key, or by assuming a false capacity (hacking). Computers also include devices such as smartphones, peripherals such as (3D) printers and scanners and vehicles equipped with Wi-Fi;
- h. spreading computer viruses and installing spyware and malware;
- i. any other act contrary to the law, the rules of conduct, as well as what is socially acceptable.
4.5 The Customer is not permitted to rent out the disk space made available to third parties or to allow third parties to use it in any other way. This article only applies to web hosting and not to vps hosting, reseller hosting or cloud servers.
4.6 In the cases below, FourteenRockets/TwelveTrains is authorised to completely block or remove the Customer’s website from its server for all use without prior warning and without giving reasons, without the Customer being able to claim any right to compensation and with the obligation to compensate FourteenRockets/TwelveTrains for all damage suffered by FourteenRockets/TwelveTrains or third parties as a result of the violation. Subscription fees that are not due will be returned or settled:
- if Customer violates the provisions of Article 4.3 or if there is a serious suspicion of violation;
- if (a part of) Customer’s site is the cause or threatens to be the cause of a server of FourteenRockets/TwelveTrains going down or becoming inaccessible;
- if it appears that Customer provided false and/or wrong personal or company data;
- if it appears that Customer entered into the Agreement under false pretences;
- on the basis of a (provisionally enforceable or res judicata) court judgment or a given official order.
4.7 FourteenRockets/TwelveTrains has no influence on the information put on the site or distributed via the servers and is not liable for any consequences thereof. Nor is TwelveTrains liable for the leakage of confidential data. Customer is responsible for the use of Credit Card payments and acceptance mechanisms or the use of electronic money via the site or otherwise.
4.8 Customer shall ensure a regular backup of all files on the server, FourteenRockets/TwelveTrains bears no responsibility for any loss of data and resulting damages.
4.9 FourteenRockets/TwelveTrains is authorised to (temporarily) take the Applications out of use and/or limit their use without prior notice to the extent necessary for necessary maintenance or improvement of the System or the Application.
4.10 The temporary unavailability or reduced availability of the application shall never entitle Customer to any refund of (part of) an invoice.
4.11 The Customer is explicitly not permitted to use IRC (Internet Relay Chat) or any other comparable program.
4.12 The Customer is expressly not permitted to set up a chat service.
4.13 The Customer is expressly not permitted to set up an (anonymous) proxy.
4.14 MySQL databases are on the basis of Fair use policy (both number and storage). In case of extreme use, FourteenRockets/TwelveTrains may ask to limit the number of databases and/or storage.
4.15 Customer is explicitly not allowed to use web space as backup and/or file storage (other than Customer’s website and possibly some backups thereof), including offering file, photo or video sharing and using the Service as a backup medium. For cloud servers, however, this is permitted.
4.16 Unlimited data traffic is based on Fair Use Policy. This means that in principle there is no limit to data traffic and use of server space unless the website (temporarily) receives a disproportionate number of visitors. The number of visitors above 50,000 per month costs € 1.00 per 1,000 visitor per month.
4.17 Unlimited storage is on the basis of Fair Use Policy. In case of abuse of the unlimited hosting and data traffic package agreed with FourteenRockets, FourteenRockets is entitled to limit the use of that package after the abuse is detected. In that case, FourteenRockets will contact Customer to come to a suitable solution in consultation with Customer. The agreements made with Customer will be recorded by the parties in writing.
5. Graphic design
5.1 Definition
5.1.1 The term ‘design’ is defined below as the graphic design for a logo, logotype, website, printed matter and all other creative designs and ideas produced by TwelveTrains, from sketch to final stage. This also includes texts produced by TwelveTrains.
5.2 Ownership, use and licence
5.2.1 TwelveTrains retains ownership of goods delivered or obtained from third parties until all claims regarding delivered goods and services and work performed for them have been paid in full by the Principal.
5.2.2 When the Principal fully fulfils its obligations under the agreement with TwelveTrains, it acquires an exclusive licence to use designs and/or texts, insofar as this concerns the right of publication and reproduction in accordance with the purpose agreed upon with the assignment. This licence is not transferable to third parties.
5.2.3 If no agreements are made about the intended use, the licence is limited to that use of designs and/or texts for which firm intentions existed at the time the order was granted. These intentions must have been demonstrably made known to TwelveTrains before the conclusion of the agreement.
5.2.4 Copyrights are not included in the costs of designs and/or texts.
5.2.4 The Principal and/or third parties are not allowed to make changes to a design or text previously approved by them or already in use, without TwelveTrains’ prior written permission.
5.2.5 Unless agreed otherwise, the designs, design sketches, (draft) texts, illustrations, prototypes and other materials or (digital) files created by TwelveTrains in the context of the assignment will remain the property of TwelveTrains, irrespective of whether they were made available to the Principal or to third parties.
5.2.6 The Principal is not (or no longer) allowed to use the designs and/or texts made available, and every licence granted to the Principal in the context of the assignment will lapse: a. from the moment that the Principal does not (fully) fulfil his/her (payment) obligations under the agreement or is otherwise in default, unless the default of the Principal is of minor importance in the light of the assignment as a whole; b. if the assignment is terminated prematurely, for whatever reason, unless the consequences are contrary to reasonableness and fairness.
5.2.7 Unless the work does not lend itself to it, TwelveTrains is at all times entitled to mention or remove its name on or near the work, and the Principal is not allowed to publish or reproduce the work without mentioning TwelveTrains’ name without prior permission.
5.2.8 TwelveTrains is at all times entitled to place a discrete hyperlink to TwelveTrains’ website (twelvetrains.com or fourteenrockets.com) at the bottom of every page on websites designed by FourteenRockets/TwelveTrains.
5.2.9 FourteenRockets/TwelveTrains is free to use designs and/or texts for its own publicity or promotion, taking into account the interests of the Principal.
6. Other provisions applicable to all agreements between TwelveTrains and Client/Principal
6.1 Complaints and liability
6.1.1 Complaints must be communicated to TwelveTrains in writing as soon as possible, but in any case within 5 working days after completion of the assignment. If this period is exceeded, Principal is deemed to have fully accepted the result of the assignment.
6.1.2 In case of justified complaints, TwelveTrains is never obliged to do more than repairing inadequate results or replacing delivered faulty products or services, or granting a price reduction in proportion to the defect (which can be deducted from invoice amounts due by the Principal).
6.1.3 The Principal is obliged to carefully examine the printing or other proofs received from TwelveTrains, whether or not at its request, for errors and defects and to return them to TwelveTrains corrected or approved within a reasonable period of time. Approval of the proofs is an acknowledgement that TwelveTrains has correctly performed the work preceding the proofs. TwelveTrains is not liable for deviations, errors or defects which went unnoticed by the Principal when evaluating the proofs.
6.1.4 Except in case of wilful misconduct or deliberate recklessness of TwelveTrains or the contractor’s management, TwelveTrains’ liability for damages under an agreement or in case of an unlawful act committed against the Principal is limited to the invoice amount related to the executed part of the assignment, minus the costs incurred by TwelveTrains for engaging third parties.
6.1.5 All liability shall expire by the lapse of one month from the moment the product or service is delivered by TwelveTrains to Principal.
6.1.6 For the rest, TwelveTrains is not liable for any damage on whatever basis and on whatever account, unless there is wilful intent on the part of TwelveTrains. The liability is in any case limited to the amount of the invoice amount.
6.2 Termination and dissolution of the agreement
6.2.1 If the Principal terminates an agreement, the Principal shall pay the fee and expenses incurred in relation to the work performed until then.
6.2.2 If the agreement is terminated by TwelveTrains due to an attributable shortcoming in the performance of the agreement by the Principal, the Principal shall pay the fee and the costs incurred in relation to the work performed until then.
6.2.3 Both the Principal and TwelveTrains are entitled to immediately terminate the agreement in whole or in part in case of bankruptcy or (provisional) suspension of payments of the other party. In case of bankruptcy of the Principal, TwelveTrains is entitled to terminate the granted right of use, unless the consequences are contrary to reasonableness and fairness.
6.2.4 In case of dissolution by the Principal due to an attributable shortcoming of TwelveTrains in the fulfilment of its obligations, the performances already delivered and the related payment obligation will not be the object of undoing, unless the Principal proves that TwelveTrains is in default with respect to those performances. Amounts TwelveTrains has invoiced before the dissolution in connection with what it has already duly performed or delivered in execution of the agreement, shall remain due undiminished and shall become immediately payable at the moment of dissolution.
6.3 Force Majeure
6.3.1 Force Majeure means every circumstance as a result of which TwelveTrains cannot reasonably be expected to perform the agreement, including, but not limited to, government regulations, strikes, fire and storm damage, refusal of suppliers to deliver or perform work and illness or permanent disability of one of TwelveTrains’ employees.
6.3.2 In case of Force Majeure, TwelveTrains will immediately notify Principal.
6.3.3 If TwelveTrains is unable to perform the agreement due to Force Majeure, it may suspend its obligations until the Force Majeure circumstance has lapsed, or terminate the agreement or the non-performed part thereof, respectively, without becoming liable for damages.
6.3.4 However, if a Force Majeure situation is caused by illness or permanent disability of one of TwelveTrains’ employees, TwelveTrains has the right to have work performed by third parties.
6.3.5 Exclusively in case TwelveTrains cannot proceed as mentioned in 6.3.3, Principal has the right to terminate the assignment in writing during a period of 14 days after receiving a notice to this effect from TwelveTrains, however, without TwelveTrains being obliged to pay any damages and under the obligation to take away from TwelveTrains and to reimburse it for the executed part of the assignment.
6.4 Privacy
6.4.1 TwelveTrains processes Personal Data of its clients, prospects and other business contacts within the meaning of the General Data Protection Regulation (‘AVG’). TwelveTrains is the Controller with respect to the processing of this Personal Data.
6.4.2 TwelveTrains also processes personal data for its Customers in the sense of the General Data Protection Regulation (‘AVG’) when or in connection with the performance of its Services. Customer is deemed to be the Controller of the processing of the Personal Data and TwelveTrains is deemed to be the Processor. The terms and conditions of this processing of Personal Data by TwelveTrains on behalf of Customer are set out in the Data Processing Annex to these General Terms and Conditions, see:
fourteenrockets.com/data-processing
6.4.3 FourteenRockets/TwelveTrains’ complete and up-to-date Privacy Statement can be consulted at:
fourteenrockets.com/privacy-policy
6.5 Liability
6.5.1 In its activities TwelveTrains depends on the co-operation, services and deliveries of third parties, over which TwelveTrains has little or no influence. TwelveTrains is not liable as a result of any shortcoming in the fulfilment of an obligation of said third parties.
6.5.2 All liability of TwelveTrains for any other form of damage under the agreement entered into with Customer and these General Terms and Conditions is excluded, unless Customer proves that the damage is the result of willful misconduct or deliberate recklessness of TwelveTrains.
6.5.3 Customer indemnifies TwelveTrains against all claims for damages which third parties may assert with regard to damage which is in any way caused by the wrongful or careless use of the services provided to Customer by or through TwelveTrains. This includes, but is not limited to, a fine from the SIDN for a transfer of any domain name without permission of the rightful owner and compensation to a third party whose domain was unlawfully transferred.
6.5.4 If and insofar as TwelveTrains is nevertheless obliged to pay damages to Customer in the context of the agreement entered into with Customer or these General Terms and Conditions, TwelveTrains is only obliged to pay compensation for direct damage, up to a maximum amount of the amount to be paid out under TwelveTrains‘ liability insurance, possibly increased by TwelveTrains’ own risk. If and in so far as no payment would be made under the said liability insurance for whatever reason, TwelveTrains’ liability will be limited to reimbursement of direct damage up to an amount equal to the fees received by TwelveTrains from Customer under the Agreement in the twelve months preceding the damage-causing event.
6.5.5 Customer is liable for all damage TwelveTrains may suffer as a result of an attributable shortcoming of Customer in the fulfilment of its obligations under the Agreement and these General Terms and Conditions.
6.5.6 Changes in Customer’s data should immediately be communicated to TwelveTrains in writing. Failing this, Customer is liable for possible damages suffered by Customer or TwelveTrains as a result thereof.
6.6 Rights and obligations
6.6.1 Client is not allowed to transfer any right from an agreement entered into with TwelveTrains to third parties, other than when transferring its entire company.
6.6.2 Parties are bound to keep confidential facts and circumstances that come to the knowledge of the other party in the context of the assignment. Third parties involved in the execution of the assignment shall be bound to the same confidential treatment in respect of such facts and circumstances originating from the other party.
6.6.3 If TwelveTrains, out of courtesy or for other reasons of a commercial nature, does not initially invoke any applicable provision of these General Terms and Conditions, it does not thereby decline the right to still invoke the relevant provision and all other applicable provisions of these General Terms and Conditions at a later stage.
6.6.4 The agreement between the contractor and the client is governed by Dutch law. The court to hear disputes between TwelveTrains and the Principal is the competent court in the district where TwelveTrains has its registered office, or the competent court under the law, at TwelveTrains’ discretion.
Contact details
FourteenRockets
Prinsengracht 439 G
1016 HM Amsterdam
The Netherlands
Trade names
We make use of the following trade names:
FourteenRockets
TwelveTrains
We are currently in the process of moving all hosting related services from TwelveTrains to FourteenRockets. For this reason, you may still see both trade names in these Terms & Conditions.
See our Privacy Policy
See our Data Processing Agreement
Last update February 2025