Compatibility
For optimal compatibility with our mailbox accounts, it’s advisable to use the most recent version of Android on your smartphone or tablet. This ensures seamless synchronisation and incorporates the latest software updates, which can help prevent potential issues. We recommend regularly updating your Android smartphone and tablet to ensure that you have the latest features and security updates.
Before you start
Before beginning, ensure that you have the password for your email account. We previously sent you an email containing all the necessary information. If you’re unable to locate the email, please get in touch with us.
When setting up your devices, always choose IMAP to ensure that all of your devices synchronise with each other. This means that you’ll have access to all of your emails on all of your devices and in Webmail, and any changes you make (such as marking an email as read or deleting it) will be reflected across all devices. By using IMAP, you can enjoy a seamless email experience, no matter which device you’re using.
Step-by-step instructions
To set up your email account in Microsoft Outlook on your laptop or desktop computer, please follow these 9 steps:
Step 1
- Open Microsoft Outlook on your computer and click File in the top left corner.
Step 2
- Click Add Account to start the setup.
Step 3
- Enter your new e-mail address, and then click Connect.
Step 4
- Enter your password (see the e-mail you received from us).
- Click Connect to continue.
Your device will automatically choose the correct security settings. If not, please use these settings:
- IMAP Port: 993
- IMAP Connection security: TLS
- SMPT Port: 465 (in case of problems, try port 25 or 587 with STARTTLS option)
- SMTP Connection security: SSL
Step 5
- Click Done to complete this part of the setup.
Please continue with the remaining steps 6-9 as they are important for the correct synchronisation of the folders in your mailbox.
Step 6
Your e-mail account is now set up, but you will need to add one more setting to make sure that all of your e-mails are delivered to the correct folders.
- From the Outlook menu, go to File again.
Step 7
- From the drop-down list at the top of the screen, select the email you want to check the settings for.
- Click Account Settings.
- Select Account Name and Sync Settings from the drop-down menu that appears.
Step 8
- Under Folder settings, enter INBOX as the root folder path, all in capitals.
- Click Next to save the settings.
Step 9
- Click Done and go to your inbox.
Still need help?
If you’re still having trouble setting up your email account or saving your email settings, please don’t hesitate to contact us for assistance. We’re here to help!