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Android Gmail app Email setup

Support article

Compatibility

For optimal compatibility with our mailbox accounts, it’s advisable to use the most recent version of Android on your smartphone or tablet. This ensures seamless synchronisation and incorporates the latest software updates, which can help prevent potential issues. We recommend regularly updating your Android smartphone and tablet to ensure that you have the latest features and security updates.

Before you start

Before beginning, ensure that you have the password for your email account. We previously sent you an email containing all the necessary information. If you’re unable to locate the email, please get in touch with us.

When setting up your devices, always choose IMAP to ensure that all of your devices synchronise with each other. This means that you’ll have access to all of your emails on all of your devices and in Webmail, and any changes you make (such as marking an email as read or deleting it) will be reflected across all devices. By using IMAP, you can enjoy a seamless email experience, no matter which device you’re using.

Step-by-step instructions

To set up your email account with the Gmail app on your Android smartphone or tablet, please follow these steps:

Step 1

Android Gmail step 1a
  • Open the Gmail App.
    Locate and tap the Gmail app icon on your Android device to open it.

Step 2

  • Tap the Menu icon (three horizontal lines) in the top left corner of the Gmail app.
  • Scroll down and select Settings from the menu.

Step 3

Android Gmail step 1c
Android Gmail step 1c
  • In the Settings menu, tap Add account.
  1. Add a New Account:
  • In the “Settings” menu, tap “Add account”.
  1. Select Email Provider:
  • Choose “Other” from the list of email providers.
  1. Enter Email Address:
  • Type in the email address for the account you want to add and tap “Next”.
  1. Select Account Type:
  • Choose “IMAP” as the type of account.
  1. Enter Password:
  • Input the password for your email account and tap “Next”.
  1. Configure Incoming Server Settings:
  • IMAP Server: Enter the IMAP server address provided by your email service provider (e.g., imap.yourdomain.com).
  • Port: Enter the port number (usually 993 for IMAP).
  • Security Type: Select the security type (usually SSL/TLS).
  • Tap “Next” after entering the required information.
  1. Configure Outgoing Server Settings:
  • SMTP Server: Enter the SMTP server address provided by your email service provider (e.g., smtp.yourdomain.com).
  • Port: Enter the port number (usually 587 for SMTP).
  • Security Type: Select the security type (usually STARTTLS).
  • Authentication: Ensure that “Require sign-in” is checked.
  • Enter your email address and password again for authentication.
  • Tap “Next” after entering the required information.
  1. Account Options:
    • Set your sync frequency preferences and any other account options as desired.
    • Tap “Next”.
  2. Name Your Account:
    • Enter a name for the account to display on outgoing messages (e.g., “Work Email”).
    • Tap “Next” to complete the setup.
  3. Finish Setup:
    • The Gmail app will verify your settings and, if everything is correct, your non-Gmail IMAP account will be added to the app.
    • You can now access your non-Gmail emails in the Gmail app.

Troubleshooting

  • Incorrect IMAP/SMTP Server Information:
  • Ensure you have the correct server addresses and port numbers from your email service provider.
  • Authentication Errors:
  • Double-check your username and password for accuracy.
  • Ensure that two-factor authentication (if enabled) is set up correctly.
  • Sync Issues:
  • Check your internet connection.
  • Verify sync settings in the Gmail app.

For further assistance, consult your email service provider’s support resources or the Gmail Help Center here.

Still need help?

If you’re still having trouble setting up your email account or saving your email settings, please don’t hesitate to contact us for assistance. We’re here to help!